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Features & Benefits
Details & Screenshots
Integration
Handheld PDAs
Product Options
Industry Templates
Features Chart
Competitor Comparison
System Requirements
Features FAQs
Reviews
Tutorials
Details & Screenshots
Integration
Handheld PDAs
Product Options
Industry Templates
Features Chart
Competitor Comparison
System Requirements
Features FAQs
Reviews
Tutorials
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| Features & Benefits | Details & Screenshots |
| Integration |
| Handheld PDAs |
| Product Options |
| Industry Templates |
| Features Chart |
| Competitor Comparison |
| System Requirements |
| Features FAQs |
| Reviews |
| Tutorials |
| FREQUENTLY ASKED QUESTIONS |
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1. What are the New Features of SCM Pro 4? 2. What are the main differences between SCM Pro 4 and ACT! or GoldMine? 3. Does SCM Pro 4 synchronize with PDAs? 4. Can I import existing contacts from other programs? 5. Does SCM Pro 4 come with faxing capabilities? 6. Can I capture information automatically into SCM Pro 4.0 from my website? 7. What are the minimum system requirements? 8. Can I use SCM Pro 4 on my desktop and laptop? 9. Can I set up more than one user with a Single User version? 10. Can I upgrade from a Single User to a Multi-User version? 11. Is there a trial version of SCM Pro 4? 12. Does SCM Pro 4 come with help, manuals & tutorials? 13. Can I create more than one database? 14. How do Multi-User licenses work? 15. Can I access SCM Pro 4 from the Internet? 16. Can I synchronize between disconnected systems? 17. Does SCM Pro 4 come with industry-specific templates? 18. What is the limit for creating Custom Screens and Fields? 19. Can I have individual and group level security? 20. Can I scan business cards directly into SCM Pro 4? 21. What does "Free Revisions" mean? |
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1. What are the New Features of SCM Pro 4? New features in SCM Pro 4 Include:
For a detailed feature chart, please click here. [ Back to Top ] 2. What are the main differences between SCM Pro 4 and ACT! or GoldMine? Surado Smart Contact Manager Pro 4 includes customization, marketing, fax, quote, data mining, import and security features that aren't included with ACT! or GoldMine Business Contact Manager. For a comparison chart, please click here. [ Back to Top ] 3. Does SCM Pro 4 synchronize with PDAs? SCM Pro 4 currently supports PDA's using Palm OS 3.x and 4.x. Additional support for Palm OS 5.x and PDAs using Microsoft Pocket PC OS will be available as a free update in August, 2003. [ Back to Top ] 4. Can I import existing contacts from other programs? Yes, you can. SCM Pro 4 automatically synchronizes from PDA's and MS Outlook version 2000 and 2002 (XP). Most programs allow you to export to MS Excel or ASCII. SCM Pro 4 support both of these formats. Simply map SCM Pro fields to your field layout from your current import file and let SCM Pro automatically bring is all your data. You can also assign default values and automatically assign imported records to a contact group. New features in SCM Pro 4 also allow you to check and manage duplicates automatically. [ Back to Top ] 5. Does SCM Pro 4 come with faxing capabilities? Yes, SCM Pro 4.0 comes with a built-in Fax Module that allows you to fax any windows based document to any contact record and since all documents faxed are saved under the history activity, you will be able to review the contents of a faxed document at any future time. [ Back to Top ] 6. Can I capture information automatically into SCM Pro 4 from my website? Yes, SCM Pro 4 comes with built-in tools necessary to capture leads or client information from your web site. By following simple instructions and templates, you will be able to automatically capture client information into SCM Pro. In addition, an automatic activity is also created to remind you to follow-up. [ Back to Top ] 7. What are the minimum system requirements?
8. Can I use SCM Pro 4 on my desktop and laptop? Yes, you can. A Single user license of SCM Pro 4.0 allows you to utilize SCM Pro on your desktop and your laptop. Now, you will always have all your contact information on the road. And by utilizing powerful synchronizing capabilities, you will be able to make sure that both your Desktop and Laptop versions are always in sync! [ Back to Top ] 9. Can I set up more than one user with a Single User version? Yes you can. Although you purchase a single user version, you will be able to create multiple user profiles within SCM Pro 4.0. You can also install a single user version on a network but only one user will be able to access the system at one given time. Surado no longer offers multi-user versions of Smart Contact Manager Pro. Instead, Surado is pleased to offer Surado Small Business CRM, for organizations with up to 10 concurrent users. For more information, Contact Us... [ Back to Top ] 10. Can I upgrade from a Single User to a Multi-User Version? Surado no longer offers multi-user versions of Smart Contact Manager Pro. Instead, Surado is pleased to offer Surado Small Business CRM, for organizations with up to 10 concurrent users. For more information, Contact Us... [ Back to Top ] 11. Is there a trial version of SCM Pro 4? Yes, SCM Pro 4 trial version is available for download. The trial version allows you to test drive SCM Pro 4 for 30 days. The best part is that if you do decide to purchase SCM Pro 4, you do not have to enter all the data again. Simply purchase the full version of SCM Pro 4 and enter the SCM Pro Product and User License Keys and Serial Numbers to unlock the program. [ Back to Top ] 12. Does SCM Pro 4 come with help, manuals & tutorials? Yes, SCM Pro 4 comes with a Quick Start Guide, a full 270-page User Guide and context-sensitive help for each screen. SCM Pro 4 also ships with a Tutorial to help you get up-and-running in no time. [ Back to Top ] 13. Can I create more than one database? Yes, you can create unlimited databases. [ Back to Top ] 14. How do Multi-User licenses work? Unlike other programs that charge you for each user or each seat (work-station you install the program on), SCM Pro 4 multi-user licenses are based on concurrent usage. Therefore, you can install SCM Pro 4.0 on unlimited workstations and you may have unlimited user profiles but the number of users that can simultaneously access the system will be limited to the number of concurrent user licenses you have. Surado no longer offers multi-user versions of Smart Contact Manager Pro. Instead, Surado is pleased to offer Surado Small Business CRM, for organizations with up to concurrent 10 users. For more information, Contact Us... [ Back to Top ] 15. Can I access SCM Pro 4 from the Internet? SCM Pro 4 is not a web based application however you can utilize Citrix Server to access over the internet. Depending on your needs and the size of your application, you may want to consider Surado SCM SQL - Enterprise CRM solution. This solution is based on a client/server architecture that also supports access over the Internet using VPN solutions. Surado SCM SQL is also going to provide support for the Internet utilizing SCM Web modules. For more information about Surado SCM SQL, please click here. [ Back to Top ] 16. Can I synchronize between disconnected systems? Yes you can. SCM Pro 4 comes with built-in synchronization capabilities. [ Back to Top ] 17. Does SCM Pro 4 come with industry-specific templates? Yes, SCM Pro 4 comes with built-in industry-specific templates, including:
[ Back to Top ] 18. What is the limit for creating Custom Screens and Fields? SCM Pro 4 support the creation of unlimited Custom Screens and fields. You can create both a one to one relationship as well as one to many relationship custom grids. [ Back to Top ] 19. Can I have individual and group level security? SCM Pro 4.0 support powerful security options at Individual and Group levels and additional options for functional, record and menu level security settings. [ Back to Top ] 20. Can I scan business cards directly into SCM Pro 4.0? SCM Pro 4 includes built in support for Corex CardScan business card scanners. This means no more scanning and importing from files. Simply utilize a Corex CardScan scanner to directly scan business cards into SCM Pro 4. [ Back to Top ] 21. What does "Free Revisions" mean? We at Surado are always on the go! Our goal is to continue to enhance the product by releasing Free Revisions to the latest version. These revisions add functionality and features in addition to fixing issues. A Free Revision is typically released every 3-4 months and is available as a download from our website or can be automatically run to update your current version by selecting the "Auto-Update" option in the System Defaults of SCM Pro 4. [ Back to Top ] |
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