TECHNICAL SUPPORT
The following technical support options are available to registered users of Surado Smart Contact Manager Pro 4:

FREE Unlimited E-Mail Support:
  • Send Questions to:
    Surado Support
  • For Registered Users Only
  • Response within 24 hours (Monday-Friday)
* E-Mail Support is for latest version only -
   Surado Smart Contact Manager Pro 4





Telephone Support:
  • Installation Support
    - Unlimited Installation Support
      through Toll-Free Technical Support Number:
      1-866-726-8777
  • 2 FREE Incidents
    - Unlimited calls (if necessary) to resolve each incident
      through Toll-Free Technical Support Number:
      1-866-726-8777
    - $100 VALUE!
* Calls must be made within 90 Days from Date of Purchase





Per-Incident Support Charges:
  • Toll-Free Technical Support Number: 1-866-726-8777
  • Single-User:

    •   $30 per standard incident, charged to your credit card
      $50 per incident involving database issues, charged to your credit card
  • Multi-User:


    • Surado No Longer Provides Network Support to SCM Pro version 4.1 and older versions. Please visit www.SuradoCRM.com to upgrade your SCM Pro Network Version to Surado CRM or Surado Small Business CRM. For more information, please call Surado at 1-800-478-7236.





Smart Contact Manager Pro Single User Premier Support:
Annual Plan for Single Users of SCM Pro only
  • Unlimited Access to SCM Pro Technical Support Analysts for One Year*
  • Priority Queuing for faster access
  • Toll-Free Technical Support Number:
    1-866-726-8777
  • 10% Discount on Database Services
  • $195 Per Person, Per Year




Smart Contact Manager Pro Corporate Advantage Support:
Annual Plan for Network Users of SCM Pro only

Surado No Longer Provides Network Support to SCM Pro version 4.1 and older versions. Please visit www.SuradoCRM.com to upgrade your SCM Pro Network Version to Surado CRM or Surado Small Business CRM. For more information, please call Surado at 1-800-478-7236.





* Unlimited Access includes 1 Phone Incident per day (e-mail is unlimited)